Envato Elements

1️⃣ How can I order a product from 4keyplus?
Select the digital product that interests you from categories such as AI tools, security software (like Kaspersky), design subscriptions, or YouTube Premium, then add it to your cart and easily complete the payment through the website.

2️⃣ How do I receive the product after purchase?
📦 All products are delivered digitally and sent to your email or WhatsApp number.
📩 In some cases (such as Kaspersky software), the activation code is sent to your email within an hour or sometimes longer after completing the order.

3️⃣ Do I need to create an account?
📝 It is recommended to register for easier order tracking and to access download links and subscriptions later, but you can also complete the purchase as a guest without creating an account.

4️⃣ When are the accounts delivered?
Delivery is immediate or within a short period during the day after payment confirmation, via email or a special link.

1️⃣ How can I contact technical support?
Reach out to us via messages on our Facebook page
, WhatsApp messages
by phone call.
Click to view the detailed contact page.

2️⃣ 2️⃣ What are the support hours?
🕐 The support team is available daily.

Our working hours
From 10:00 AM
Until 10:00 PM
(Cairo time)

1️⃣ What are the local payment methods?
There are local payment methods available for most Arab countries, including wallets, payment cards, financing companies, payment and transfer apps, or electronic banks.
(Morocco, Iraq, Kuwait, Syria, UAE, Palestine, Lebanon, Egypt, Jordan, Algeria, Saudi Arabia, Qatar, Bahrain, Oman, Sudan, Yemen, Libya, Tunisia)

2️⃣ What are the international payment methods?
Click on the image for a clearer view

(Contact us to get the payment details suitable for you or available in your country)

1️⃣ Is it possible to change the email and password?
🔒 Login details for shared accounts cannot be changed to ensure service continuity, while private individual accounts may be allowed to modify them depending on the subscription type.

2️⃣ Can I cancel my subscription?
⚙️ Cancellation is possible within 24 hours of receiving the service or subscription, with a full refund.

3️⃣ Replacement Policy?
⚙️ Full warranty on account replacement in case activation does not work, and the request will be processed within only two hours from the time of reporting during working hours.

4️⃣ What happens in the event of a malfunction?
⚙️ If you encounter any technical issue, the support team will resolve it immediately or provide a suitable replacement free of charge to ensure the continuity of your subscription.

5️⃣ What is the warranty policy?
4keyplus provides a warranty throughout the subscription period and ensures the product runs on the agreed device.

1️⃣ Can shared accounts be used anywhere?
They can be used from anywhere, provided that you adhere to the specific terms of each service.

2️⃣ Is the subscription automatically renewable?
Automatic renewal does not occur unless requested by the customer, and they will be notified before the subscription ends to decide whether they want to renew it.

3️⃣ Is it allowed to use the account on multiple devices?
The account is allowed to be used on "one personal device only" to ensure security and compatibility with your device, and it cannot be used on multiple devices (except in cases of multiple subscriptions).

4️⃣ Can the login details be changed or shared?
Changing the login details or sharing them is not allowed to protect the account and ensure continuous access.

5️⃣ Is it allowed to resell or share the account with others?
Reselling or sharing the account with others is prohibited unless prior permission is obtained from the store management, to protect privacy and prevent any breaches.

• Fully official and legal activation.
• Direct technical support through customer service.
• Competitive prices lower than direct purchase.
• Free gifts and discounts upon subscription.
• Fast delivery within 1-2 hours maximum.